Ubox security camera trouble shooting and solution

If your ubox camera is WIFI version
Device type	Indicator light/Issue	Answer	Trouble shooting/solution
Ubox-WIFI version	What is the status of the blue light flashing?	Waiting for WiFi configuration status	NONE
	What is the status of the blue light being on?	Configuration completed and connected to the Internet	NONE
	What is the status of the red light being on?	Cannot connect to the network	1. Check whether the WiFi SSID and password are normal, paying special attention to capitalization and spaces. 2. Check whether the router’s WiFi is dual-band. If it is dual-band, it is recommended that customers divide the WiFi frequency and then connect to 2.4G WiFi.
	What is the status of the red and blue lights being on?	Entered production test mode	Reset the device to exit the production test mode.
If your ubox camera is 4G version
Device type	Indicator light/Issue	Answer	Trouble shooting/solution
Ubox-4G version	What is the status of the blue light being always on?	Waiting for configuration binding status/or bound
	What is the status of the blue light flashing (once per second)?	The 4G module has been connected to the network, but cannot connect to the AS server	1. UID abnormality (abnormal format or UID type does not match the model) 2. Connection to the server timed out (generally the added location does not match the actual location of the device, and the two locations have crossed the AS server group)
	What is the status of the red light flashing slowly (1s on, 1s off)?	The main control and 4G module have no communication	Reset the device and observe again. If the phenomenon remains the same, it is recommended to return it to your direct seller for repair.
	What is the status of the red light and blue light flashing fast alternately (500ms red, 500ms blue)?	The main control and 4G module have communication, but the SIM card is not recognized	1. Check if the SIM card is inserted upside down and if the gold finger has any serious scratches. 2. You can replace it with another SIM card. If it is confirmed that there is a problem with the SIM card holder, it is recommended to return it to your direct seller for repair.
	What is the status of the red light and blue light flashing slowly alternately (2s red, 2s blue)?	The SIM card is recognized to be in arrears or shut down	User card: customers can ask the operator to confirm the SIM card status, or replace it with another normal SIM card to confirm the problem. UBIA card: provide ICCID to the operator to query the status and try to refresh the process
	What is the status of the red light and blue light flashing at the same time?	No APN can be connected to the network	User card: It is recommended that customers try again with a SIM card from another operator. UBIA card: It is recommended that customers try again with another card. It is best to provide a logfile.
	What is the status of the red light being always on?	The signal is too poor to connect to the network	1. Try to move the camera to see if there is any improvement. 2. If the camera has been moved to a location with obvious 4G signal and the light is still red, it is recommended to return the camera to your direct seller for repair.