NEWS
Ubox/Tuya Camera wholesale/OEM/ODM/Customized Manufacturer

Why is my ubox solar camera saying it’s offline?

Why is my ubox solar camera saying it’s offline?

1. If your ubox camera is WiFi version
(1) Check if the router is too far from the machine.
(2) Check if there are too many devices connected to the router.
(3) Check if the local network is normal.
(4) Check if the machine has sufficient power.
(5) Check if the machine software version is too low.
(6) Remove the TF card and send the logfile in the TF card back to the manufacturer for analysis.

2. If your ubox camera is 4G version
(1) Check if the local 4G signal strength is normal.
(2) Check if the machine has sufficient power.
(3) Check if the SIM card traffic is sufficient.
(4) Check if the machine software version is too low.
(5) Remove the TF card and send the logfile in the TF card back to the manufacturer for analysis

 

(For ubox camera after service: Where you bought it, where you return it )

 

Author Bio: Ms. Dong
Ms. Dong has over 10 years of experience in the security camera industry, evolving from a beginner to an expert. She has worked across the full spectrum of technologies—from 380TVL analog cameras to today’s 8K/16K ultra HD IP cameras, from H.264 to H.265, and from analog systems (SDI, CVBS, AHD, CVI, TVI) to AI-powered smart surveillance.

She is familiar with all major platforms including XMeye, iCSee, V380, EseeCloud, Tuya Smart and UBOX.

Since 2018, she has focused on solar-powered security cameras. She found solar cameras are not only fun and interesting, green and environmentally friendly, but also products with high commercial value and great potential.

She is now fully dedicated to this as a lifelong career.